Collections Specialist NY
Company: Bounce AI, Inc.
Posted on: September 19, 2023
Call Center Representative "Resolution Expert"
Bounce AI is a fintech startup transforming how people pay off
debt, leveraging machine learning, automation, and deep
personalization tailored to borrowers' financial situations.For
creditors we:Transform how they transact, allowing creditors to
control liquidity and risk.
Empower consumers with a seamless & and flexible digital first
collections platform to maximize recoveries and enhance the
Utilize a highly optimized funnel, from the first message to
payment plans; our platform evolves based on real-life interactions
and continuously incoming data feeds.
Reduce legal and operational risk with automated compliance
designed by experts enforced by code.
Unlock customer insights by exploring new data sources.
For borrowers we:They are set up for convenience and ca manage
their plan whenever, wherever with representatives always available
via live chat or phone to assist.
Provide a safe, secure, and compliant service with one goal: to
help them move forward.
Offer flexible repayment plans or the ability to customize one of
their own, giving them the option to pay now, later, or in small
amounts over time.
We are looking for a call center representative, whom we refer to
as "Resolution Expert", who can motivate and guide consumers
through the collections process while providing exceptional
customer service. The successful candidate will be able to accept
ownership for effectively solving consumers' issues, complaints,
and inquiries, keeping customer satisfaction at the core of every
decision and behavior. -Current Available Full Time Shifts:M-F
8:30am to 5:30pmPaid Training Program:2-week, full-time training
programOffice Location:2850 Clover Street, Suite 3, Rochester, NY
14534This is an in-office rolePay:up to $22 per hour, with the
potential for higher pay based on experience, skill set, and
Spanish fluency.Benefits:Full medical, dental, and vision
401k with contribution matching up to 5%
PTO - 10 Federal holidays, 10 days by the company
Bounce is an equal opportunity employer that is dedicated to
diversity and inclusion. We do not discriminate based on race,
religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status.
Keywords: Bounce AI, Inc., Irondequoit , Collections Specialist NY, Accounting, Auditing , Pittsford, New York
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