Lead Product Solutions Engineer - FreeWheel
Company: Comcast Corporation
Location: Rochester
Posted on: April 24, 2024
Job Description:
FreeWheel, a Comcast company, provides comprehensive ad
platforms for publishers, advertisers, and media buyers. Powered by
premium video content, robust data, and advanced technology, we're
making it easier for buyers and sellers to transact across all
screens, data types, and sales channels. As a global company, we
have offices in nine countries and can insert advertisements around
the world.Job SummaryFreewheel's Product and Partnerships Solutions
Group serves at the nexus between technical and business solutions
team. The team employs an analytic, innovative and highly
collaborative approach in providing best-in-class services and
forward-looking business solutions to the top partners in the
Television industry. We seek a lead solutions engineer responsible
for establishing and exemplifying best practices in partner
integrations; acting as the key technical expert in the rollout of
Freewheel's data solutions; and providing guidance in partner usage
to support the improvement of Freewheel's data (audience, identity
and measurement) offerings.
Based on the broad purview, this individual must be able to
communicate with partners, clients and internal stakeholders. They
will act as an advocate for the serviceability of data partnerships
internally and in-market. The candidate will engage regularly with
Partnerships, Product Management and Services teams. The ideal
candidate has previous experience working on data products such as
audience, identity and measurement.Job Description
- Scope and validate new partner integrations providing
innovative solutions to meet the specific needs of Freewheel
clients' newest and most demanding business requirements -
- Successfully lead projects through identification and
delegation of tasks/activities to other team members supporting the
project -
- Identify opportunities for improving process, make
recommendations, implement changes through automation of activities
and mentor junior team members to improve processes -
- Quickly ramp up on Freewheel's data (audience, identity and
measurement) offerings as that will be the primary area to support,
followed by other partner areas -
- Familiar with partner technology and conducting rapid
integrations; adept at developing standardized methods for
integrating partner technology with Freewheel, and establishing
standardized support strategies -
- Ensure timely and successful integrations through managing
internal and external stakeholders -
- Act as liaison between Partnerships, Product Solutions, Product
Management, and Engineering for providing guidance and feedback on
product usage, gaps and needs - -
- Participate in strategic discussions to improve team operations
and performance by contributing ideas and insights - -
- Oversee and recommend changes in operational strategies,
policies, and procedures to improve efficiency - -
- Onboard and train new members of the team -
- Provide trusted expertise and feedback on internal projects to
improve product usage and customer service - -
- Design and provide trainings on advanced topics to internal
teams, and occasionally to our clients and partners - -
- Provide timely, technical support and problem resolution for
escalated questions from account team, partnerships team and
services team -
- Consistent exercise of independent judgment and discretion in
matters of significance. -
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) as necessary. -
- Other duties and responsibilities as assigned. - - -About You:
- -
- Experience in the online advertising/internet marketing or
video/television advertising technology in a client-facing capacity
- -
- Strong technical skills and familiarity with scripted
programming languages, SQL, TCP/IP communication, CURL, etc., as
applicable to product area of focus - -
- Strong client-facing communication skills, with the ability
explain product functionality, technical design and limitations at
the client's executive level as well as to developers or other
client experts - -
- Demonstrate a track record of exemplary software implementation
and systems integration skills - -
- Proven ability to drive large-scale projects with open
collaboration, strong leadership and careful attention to customer
requirements - -
- Demonstrate an understanding of the value of the FreeWheel
product suite and the ability to work in conjunction with the
Project Management, Support Engineering and Account Management
groups to devise strategies for Enterprise level solutions - -
- Ability to evaluate customer requirements and lead in the
determination of internal priorities - -
- This position is not eligible for visa sponsorship. -Applicants
must be authorized to work for Comcast in the United States without
a current or potential future need for sponsorshipEmployees at all
levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System a way of working
that brings more employee and customer feedback into the company by
joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer:
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and
qualifications.Comcast is proud to be an equal opportunity
workplace. We will consider all qualified applicants for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, genetic information, or any other basis protected by
applicable law.EducationBachelor's DegreeWhile possessing the
stated degree is preferred, Comcast also may consider applicants
who hold some combination of coursework and experience, or who have
extensive related professional experience.Relevant Work
Experience2-5 Years
Keywords: Comcast Corporation, Irondequoit , Lead Product Solutions Engineer - FreeWheel, Engineering , Rochester, New York
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