Senior Field Service Technician

Company: Xylem Water Solutions
Location: Tonawanda
Posted on: January 17, 2026

Job Description:

Job Description Job Description Job Summary: The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. Who We Are Looking For: Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician. Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Create and maintain safe working environment and culture within the organization Take care of company property Demonstrates high impact culture through innovation, accountability and empowerment Must be able to function in a team environment Usually works with minimal supervision Works independently Travel Requirements: Some travel required with occasional overnight stays. Mostly local travel Education & Experience Requirements: HS diploma or equivalent Ability to obtain DOT Medical card Clean driving record Able to pass background check & pre-employment drug screen Water treatment experience preferred 2 to 5 years of technical work experience including industrial or commercial process water experience Skill Requirements: Electrical, mechanical, HVAC, plumbing experience highly preferred Work without direct supervision Technically sound Experience with Microsoft Office including smart devices Must have customer service experience Demonstrates critical thinking and troubleshooting ability Synthesizes technical information and communicates it clearly Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways The estimated salary range for this position is $31 to $33/hourly. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. You should be proficient in: Creating Preventive Maintenance Plans Heavy Equipment Repair Mechanical Troubleshooting Skills Preventive Maintenance & Inspection Troubleshooting Industrial Automation Equipment HVAC Maintenance HVAC Troubleshooting Maintenance and Repair Skills

Keywords: Xylem Water Solutions, Irondequoit , Senior Field Service Technician, Engineering , Tonawanda, New York