Business Analyst/Application Manager
Company: Rochester Institute of Technology
Location: Rochester
Posted on: April 15, 2024
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Job Description:
8771BR
Position Title:
Business Analyst/Application Manager
Organization:
Sponsored Research Services
Job Responsibilities:
Work with functional and technical SRS experts to ensure
functionality and optimization of SRS grants module requirements in
the existing Novelution application. Identify and document
functionality gaps in the application from stakeholders and
transfer these needs to RIT project team, vendor and others for
continuous improvements, tickets, and reports during
implementation.
Liaison with ITS, SRS administrative users, other RIT offices and
stakeholders, and the vendor to be RIT manager of the application;
including use questions, capabilities, bugs, and testing
configurations available to RIT for the SR application; file
tickets for changes and test plans for user acceptance.
Assist SRS in internal user training of SRS staff; creation of
varied training media including videos for rollout of SR module and
training for new college and researcher users, and continual
onboarding of new researchers to the application. Advise on
training delivery methods and assist in content production.
Assist in strategy, including project management, discovery process
and documentation of business processes, user stories, and data
flows for implementation of new application add-on modules
involving non-financial agreements, human subjects review, and
potentially other modules going forward. Assist in existing data
migrations to new modules.
Create architecture diagrams for the Novelution platform and all
inputs and outputs
Maintain and update Novelution training resources library for SRS
and researchers for all modules. Assist in creation of enterprise
ticketing system for reporting bugs and questions going forward
with web interface.
Provide business analysis to the OVPR regarding research data
reporting, and creation of reports on research metrics as needed
inside and outside application. Aid in improvement and finding
automation of other office business processes via creation of
forms, web tools, surveys, workflows, or automation of reports
using existing RIT software tools or external tools.
Manage and update content and communication for the SRS website;
including training information and other SRS content; modify
website to assist with knowledge articles and collections
Perform other related outreach and communications tasks,
presentations, and participate in special data, software tools
decisions, metrics collections, and other projects as requested by
SRS management.
Other duties as assigned
FLSA Category:
Exempt
Requisition Number:
8771BR
College/Division:
VP for Research
Required Application Documents:
Cover Letter, Curriculum Vitae or Resume
Employment Category:
Fulltime
Additional Details:
In compliance with NYS's Pay Transparency Act, the salary range for
this position is listed above. Rochester Institute of Technology
considers factors such as (but not limited to) scope and
responsibilities of the position, candidate's work experience,
education/training, key skills, internal peer equity, as well as,
market and organizational considerations when extending an offer.
The hiring process for this position may require a criminal
background check and/or motor vehicle records check. Any verbal or
written offer made is contingent on satisfactory results, as
determined by Human Resources. RIT does not discriminate. RIT
promotes and values diversity, pluralism and inclusion in the work
place. RIT provides equal opportunity to all qualified individuals
and does not discriminate on the basis of race, color, creed, age,
marital status, sex, gender, religion, sexual orientation, gender
identity, gender expression, national origin, veteran status or
disability in its hiring, admissions, educational programs and
activities. RIT provides reasonable accommodations to applicants
with disabilities under the Rehabilitation Act, the Americans with
Disabilities Act, the New York Human Rights Law, or similar
applicable law. If you need reasonable accommodation for any part
of the application and hiring process, please contact the Human
Resources office at 585-475-2424 or email your request to
hr@rit.edu. Determinations on requests for reasonable accommodation
will be made on a case-by-case basis.
Required Minimum Education Level:
BS
How To Apply:
In order to be considered for this position, you must apply for it
at: http://careers.rit.edu/staff . Click the link for search
openings and in the keyword search field, enter the title of the
position or the BR number.
Wage Band
(https://www.rit.edu/fa/humanresources/content/staff-wage-grade-bands)
:
120A
Required Qualifications:
Education/Experience:
Bachelor's Degree
4-5 years of prior experience in Business Analyst or Application
Manager role supporting business technology platforms and or
educational initiatives is required, but a combination of
education, certifications, and relevant experience with business
technology applications platforms totaling these years of
experience may be accepted.
1-2 years' experience project management or training on entity
implementation of new software application.
1-2 years' experience creating software manager documentation or
training materials for end users.
Skills:
Prior experience as the application manager of a software tool, or
the rollout/training of a new software application to a business
entity.
Previous experience with project management and project management
software.
Conducted prior business analysis assessment of data needs,
workflows, gaps, and solutions.
Mastery of all Microsoft Office products; including creating
customized databases in Access or related software, advanced excel
skills, and presentations;
Previous experience with several project management software tools
and ticketing systems;
Ability to work within the systems development life cycle (hybrid,
Scrum-Agile project framework).
Prior experience with HTML programming; website development; and
web publishing experience;
History of creating multi-media training tools and documents; and
training users on software;
Fluent in ADOBE tools and form development, as well as Qualtrix
survey tools;
Expert in collaboration tools such as Zoom, Teams, Slack, OneNote,
and GoogleDocs required.
Can learn and communicate diverse business technical workflow
information and ideas to non-technical staff.
Preferred Qualifications:
Advance degrees such as a MBA, MS in Management Information
Systems, Project Management for a technology, or other
business-related MS discipline
Project Management certification
Prior experience with sponsored funding activities and/or
university business operations or services, or medical system
software/billing applications
Experience with Tableau software
Department/College Description:
Vice President for Research
Shift:
Day
What do we believe at RIT?:
Rochester Institute of Technology is a diverse and collaborative
community of engaged, socially conscious, and intellectually
curious minds. Through creativity and innovation, and an
intentional blending of technology, the arts and design, we provide
exceptional individuals with a wide range of academic
opportunities, including a leading research program and an
internationally recognized education for deaf and hard-of-hearing
students. We are dedicated to building a diverse community, one
where employees feel a sense of belonging, and are valued for their
contributions and the perspectives they bring.
As a member of the RIT community, you'll receive a comprehensive
employee benefits package
(https://www.rit.edu/fa/humanresources/sites/rit.edu.fa.humanresources/files/docs/Benefits_at_a_Glance.pdf)
that offers multiple options and access to additional employment
advantages. You can tailor your benefit elections to meet your
needs (affordable medical/dental/vision benefits; paid
vacation/sick time/retirement saving plan with exceptional employer
match; and tuition assistance for you and your family, to name a
few).
Work Location:
Hybrid - Remote/On-campus
Job Summary:
Support all business and technical aspects of the implementation
and roll-out of RIT's new grants management application software
platform, Novelution. Work with diverse team of Sponsored Research
Services (SRS) staff, ITS project team, users, researchers, and
vendor(s) to gather current and future business process
requirements, application capabilities, and RIT configurations, to
continually optimize use and effectiveness of application to
execute growing needs of SRS for grants management and data
reporting. Use project management skills in a team environment to
examine existing processes and data flows to complete requirements
analysis and testing on implementation of SR module; work with
application project team to find bugs and possible enhancements to
the application, draft and submit tickets for vendor review, create
test plans for RIT review of vendor changes and fixes, execute test
plans, and perform user acceptance testing. Configure Novelution
system as needed and allowed by software for RIT needs. Create and
assist SRS in internal application manager documentation, training
of SRS staff, training for new college and researcher users, and
continual onboarding of new researchers to the application. Become
a key point of contact for all application updates, external data
migration into the system, and internal technical questions on the
application, as well as long term planning for the application in
light of vendor enhancements. Participate in all application
implementation testing, training, and strategy sessions, including
discovery process and documentation of business processes for
implementation of new application add-on modules involving
non-financial agreements, human subjects, and potentially other
modules. Prepare training documentation across multiple media
types, as needed, for the application.
Provide other business analysis to the office regarding research
data reporting needs, trends and reports as needed. Assist in
administratively providing regular updates to the SRS website from
content experts in the office. Be a part of the technical team to
learn and understand the office and data challenges, and then
assist in identifying internal or external software applications
and workflows to solve these issues. Aid in improvement and
automation of other office business processes and assist in
creation and standardization of regular internal and external
forms, surveys, communications and annual reports. Assist SRS staff
in creation and dissemination of metrics reports and SRS
communications to researchers.
Hourly/Salary Minimum:
60200
Hourly/Salary Maximum:
100800
Keywords: Rochester Institute of Technology, Irondequoit , Business Analyst/Application Manager, Executive , Rochester, New York
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