Program Director of BestResponse Intensive Crisis Stabilization Center

Company: BestSelf
Location: Buffalo
Posted on: May 24, 2025

Job Description:

Program Director of BestResponse Intensive Crisis Stabilization CenterFLSA Status: ExemptSalary Range: $61,500 - $64,500 Personalized salary reflecting your related experience and academic/credentialed backgroundSUPERVISORY RESPONSIBILITIES

• This position is responsible for the oversight of all program and administrative staff. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, completing performance reviews & development plans, administration of personnel policies, scheduling, and leading regular staff meetings & supervision, monitoring training compliance, hiring new staff and related functions. Provides clinical supervision to program staff.POSITION RESPONSIBILITIES
  • Monitors and manages program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
  • Assures maintenance of physical plant and compliance with health and safety guidelines.
  • Maintains program activities in compliance with BestSelf, Erie County, New York State, Medicaid and/or other regulatory agencies.
  • Monitor programmatic data to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service).
  • Coordinates program's relationship with other agencies and community resources.
  • Completes and monitors completion of chart audits to ensure accuracy of all record keeping.
  • Participates in all relevant agency meetings and committees.
  • Provides leadership in developing and maintaining a clinically sound treatment program, which responds to the needs of the client population.
  • Meets agency Key Performance Indicators.
  • Develops and ensures implementation of treatment team meetings.
  • Leads team in following agency standardization and processes.
  • Provides direct services to clients based on programmatic need.
  • Lead and facilitate coaching sessions and 1:1's, ensuring staff continuously develop the competencies and skills required for their roles.
  • Design and implement learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
  • Maintains client confidentiality at all times following all agency and HIPAA policies.
  • Completes all trainings required by the agency.
  • Performs all other duties as assigned.QUALIFICATIONS
    • Master's Degree and Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC) and two (2) years of relevant direct service experience.
    • Must have at least one (1) year of experience in a supervisory role.
    • 2 years of experience working with children & families preferred.
    • This role requires flexibility, including evening hours and occasional weekends, based on operational needs.
    • Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.
    • Ability to maintain records and prepare reports.
    • Minimum proficiency with Windows based software applications is required.
    • Must have excellent communication skills.
    • Must have experience with Electronic Medical Records databases and basic computer skills.
    • Must appreciate cultural diversity and be aware of cross-cultural counseling issues.Some things you can look forward to:
      • Welcoming, team environment, that inspires you to thrive and be your BestSelf!
      • Generous paid time off
      • Paid time off buy back program
      • Sign on bonus
      • Quarterly productivity bonus up to $2,000 per quarter
      • Community stipend per pay (applicable to our defined community & mobile programs)
      • Language stipend per pay (if fluent in another language that supports our clients)
      • Various student loan forgiveness programs
      • Multiple and diverse health insurance options
      • Many other unique lifestyle & personal insurance options
      • Professional license/certification renewal reimbursement
      • Defensive driving course reimbursement (if required for position)
      • Career growth and advancement opportunities
        #J-18808-Ljbffr

Keywords: BestSelf, Irondequoit , Program Director of BestResponse Intensive Crisis Stabilization Center, Executive , Buffalo, New York