Customer Service Representative
Company: Multi-Color Corporation MCC
Location: Rochester
Posted on: April 30, 2024
Job Description:
Description
Build your Career with an Industry Leader As the global leader of
premium labels, MCC helps brands stand out in competitive markets
and inspire positive consumer experiences. Backed by over a century
of printing experience, MCC is focused on the future by developing
consumer-driven innovations and sustainable packaging solutions.
Working for our team, you can truly make a difference. The Customer
Service Team delivers MCC's World Class Service model by providing
clear, concise and timely information regarding our customers
purchase orders and shipments. This requires obtaining and
utilizing an in depth knowledge of our customer's and products that
we produce for them. This will be achieved by demonstrating
analytical thinking, comprehending the use of Fort Dearborn's
business systems and exceptional communication skills. Why work at
MCC:
- Compensation: $24.00 - $27.00 hourly
- Generous benefits package including medical, dental, vision,
disability, life insurance and 401(k)
- Paid Holidays: New Years, Memorial Day, Fourth of July, Labor
Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas
Day, plus two floating Holidays Responsibilities:
- Provide World-Class Customer Service
- Takes personal responsibility for their customers by providing
accurate and timely information regarding purchase orders
received.
- Manages the process of customer purchase orders from order
entry through shipment by consistent and accurate communication
with internal and external customers.
- Investigates the customer's issues and seeks information about
the real underlying needs of the customer beyond those initially
expressed.
- Effectively communicates and takes swift action to consistently
exceed customer expectations to insure accessibility to information
and assistance in resolution of issues.
- Committed to expanding their knowledge of MCC's products,
services and solutions.
- Work collaboratively within the plant
- Works co-operatively within diverse departments, groups and
across the plant to achieve the plant goals. Demonstrates the
ability to be a "good team player" by assisting other people within
the plant when needed.
- Exhibits understanding and appreciation of opposing
perspectives on issues and adapts an approach as the situation
changes.
- Demonstrate World Class Customer Service by satisfactorily
performing to the following Key Performance Indicators.
- Accuracy of orders and releases entered
- Volume of orders and releases entered
- Timeliness of orders and releases entered Qualifications:
- A four year college degree; or two to four years related
experience and/or training; or equivalent combination of education
and experience
- Knowledge of Business Operating Systems; Internet software,
Microsoft Word and Excel. Other considerations:
- The employee must occasionally, bend, stoop, lift and/or move
up to 35 pounds. Diversity & Inclusion: MCC fosters an inclusive
culture that respects and embraces our teammates' diverse
backgrounds and experiences, so that everyone can achieve their
full potential here. We aspire for our company to truly reflect the
diversity of our customers and the markets we serve. We are
committed to equal opportunity for everyone, regardless of peoples'
gender identity/expression, age, language, sexual orientation,
ability, race, socioeconomic status, national origin or other
characteristics. #ROCHIND
Keywords: Multi-Color Corporation MCC, Irondequoit , Customer Service Representative, Hospitality & Tourism , Rochester, New York
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