Front Desk Agent
Company: RIT Inn and Conference Center
Location: Henrietta
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Are you looking for a fun,
flexible, and fast-paced work environment, supportive coworkers,
and a chance to grow as a professional? At the RIT Inn & Conference
Center, we are committed to satisfying our customers, working
collaboratively, and providing career development opportunities for
our employees. The RIT Inn & Conference Center, managed by Gunther
& Associates, LLC, is a premier hotel in Rochester, New York
perfectly located near several major businesses, residential
communities, and local attractions. Our hotel offers the comfort
and convenience of a full service hotel at an affordable rate. Why
should you work at the RIT Inn & Conference Center? - Competitive
compensation package - Full benefits package - Flexible scheduling
- Extensive training and opportunities to advance - Free employee
parking The Guest Service Associate is a primary contact for a
variety of guest services and is responsible for providing all
guests with friendly, enthusiastic, and knowledgeable interaction
and the timely and efficient delivery of exceptional services.
Special emphasis is placed on accommodating guest preferences,
flexibility with work assignments, efficiency, quality, and social
demeanor that contributes to a hospitable environment. SPECIFIC
RESPONSIBILITIES Provide pleasant and professional services to all
hotel guests. Perform check-in and check-out services for guests
and students. Assist guests and students pertaining to guest
inquiries, requests, and concerns with appropriate level of
sensitivity and immediacy. Properly record sales transactions and
secure accurate payment for reservations. Coordinate bell and
shuttle services. Answer phone calls pertaining to reservations and
other guest inquiries. Run reports, handle guest mail and messages,
program wake-up calls, and perform a variety of other tasks
conducive to the operation of the Front Desk. Be knowledgeable of
the hours of operation of all hotel services and aggressively sell
such services. Be knowledgeable of all hotel safety, security, and
emergency procedures and equipment as related to department
responsibilities, and perform or dispatch any necessary functions.
Maintain on-going communication and collaboration with engineering
and housekeeping staff, with the aim of achieving high levels of
cooperation and service excellence. Assist in maintaining the
cleanliness of the front office, lobby, and surrounding areas.
Assist in checking all lobby area fixtures, equipment, and
conditions (lights, heating/cooling, furniture, wallpaper, etc.)
for proper operation, settings, and maintenance. Report
deficiencies. Properly maintain all work equipment, tools, and
supplies, and report any maintenance concerns by generating work
orders. Respond to guest requests and inquiries with appropriate
level of sensitivity and immediacy. Comply with all department,
hotel, and company policies and procedures. Customer service
experience and Open Availability required. Previous hotel
experience preferred. Job Posted by ApplicantPro
Keywords: RIT Inn and Conference Center, Irondequoit , Front Desk Agent, Hospitality & Tourism , Henrietta, New York
