Pharmacy Support Center Representative
Company: Wegmans Food Markets
Location: Rochester
Posted on: April 23, 2024
Job Description:
Schedule: Full timeAvailability: Morning, Afternoon, Evening
(Includes Weekends). Age Requirement: Must be 18 years or
olderLocation: Rochester, NYAddress: 1500 Brooks AvePay: $18 -
$18.50 / hourJob Posting: 04/19/2024Job Posting End: 05/03/2024Job
ID:R0207281This position is based in Rochester, NY. On-site
training will be required for up to 6 weeks at our corporate
offices. Upon completion of training, this position is work from
home.The job of the Pharmacy Support Center Representative is to
provide support by acting as a liaison between Wegmans customers
and all store Pharmacies. By answering incoming calls and using
incredible customer service, to respond to customer questions, the
Pharmacy Support Center Representative helps our customers
experience the high standards of our store Pharmacy teams
seamlessly.What will I do?
- Able to answer a high volume of incoming calls; assist
customers by answering any questions
- Communicate with internal customers (store pharmacies)
regarding customer information/orders
- Meet individual goals and team averages for number of calls per
hour and talk time per call
- Able to multi-task and complete work efficiently and
effectively
- Comply with all policies, state and federal laws including
HIPAA - Must have a secure and private workspace to answer calls
per HIPAA guidelinesRequired Qualifications:
- 1 or more years of related experience -(call center experience
and/or pharmacy experience)
- Ability to work in a fast-paced environment -
- Systems aptitude, data entry and multitasking skills -Preferred
Qualifications:
- Contact center experience -
- Medical or insurance experience -
- Pharmacy Technician experience -
- Proficiency with EnterpriseRxAt Wegmans, we've long believed we
can achieve our goals only if we first fulfill the needs of our
people. Putting our people first and offering competitive pay and a
variety of benefits & perks is just the start of what it means to
work at Wegmans.Whether through premium pay for working on Sundays
or holidays, offering industry-leading health care coverage and
wellness programs to support physical, financial, and emotional
well-being, or paid time off (PTO) to help you balance work and
life, we've got something for everyone.And because we care about
the wellbeing and success of every person, we recognize each person
has their own unique scheduling needs. We're proud to offer
flexibility in scheduling so our employees can prioritize what is
most important to them. Our large, high-volume stores and 24x7
operations allow for personalized schedules that balance an
employee's individual needs with the needs of our business and each
department. Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work
life
- Higher premium pay rates for working Sundays or on a recognized
holiday
- Health care benefits that provide a high level of coverage at a
low cost to you
- Retirement plan with both a profit-sharing and 401(k)
match
- A generous scholarship program to help employees meet their
educational goals
- LiveWell Employee & Family program to support your emotional,
work-life and financial wellness
- Exclusive discounts on electronics, entertainment, gym
memberships, travel and more!
- And more!***Certain eligibility requirements must be satisfied
and offerings may differ based upon area or the company and/or
position.For 25 years in a row, our employees have put us on the
FORTUNE magazine's list of the 100 Best Companies to Work For -.
Discover what it means to work for a family-owned, mission-driven,
values-based company that believes in caring, respect, empowerment,
high standards and making a difference in the community. Because
with a family-like atmosphere of shared support, leaders who have
your best interest at heart and growth as part of everything we do,
Wegmans is the place for you to do what you love-and love what you
do.
Keywords: Wegmans Food Markets, Irondequoit , Pharmacy Support Center Representative, Other , Rochester, New York
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